Back-orders

You will be able to see whether we have an item in stock above the ‘Add to Basket’ functionality on a product page. If there is no free stock immediately available to deliver, you will then see ‘Available on back-order’ on the product detail page instead. In this case, you are still given the opportunity to place an order at the currently prevailing price and get the next available item allocated to your order.

In most cases, we will be able to inform you of a specific ‘docking date’ (usually within 4 weeks) when the next container ship is expected to arrive.  However, delivery could take up to 14 weeks in the most extreme case for some NovaSolo items.

You can request an availability date before you purchase either via our contact form or live chat (using the link at the bottom right of the screen) and we should be able to let you know what the current lead time is for a specific product. Otherwise, we will let you know when you can expect your item to be delivered shortly after your purchase has been confirmed.