Back-orders

You will usually be able to see the number of items of a particular product our suppliers have in stock immediately above the ‘Add to Basket’ functionality on a product page. When there is no stock immediately available, you will then see ‘Available on back-order’ on the product detail page instead. In this case, you are still given the opportunity to place an order at the currently prevailing price (often discounted) but you will need to wait just a little longer for delivery. In most cases, we will be able to inform you of a specific ‘docking date’ (usually within 4 weeks) when the next container ship is expected to arrive.  However, delivery could take up to 12 weeks in the most extreme case for some NovaSolo items, which are marked accordingly within the product description.

You can request an availability date before you purchase either via our contact form or live chat (using the link at the bottom right of the screen) and we should be able to let you know what the current lead time is for a specific product. Otherwise, we will let you know when you can expect your item to be delivered shortly after your purchase has been confirmed.