CANCELLING BEFORE DISPATCH
If you have a change of heart after placing your order, you may cancel at any time prior to delivery. In most cases there will be no charge however, we do arrange collections via 3rd party couriers so, if we have already incurred delivery charges, you will need to cover these from your refund. Just contact us as soon as possible and, as soon as we acknowledge receipt of your cancellation, we will let you know whether there are any charges and process the refund back to you. Please note, the refund could take a couple of days to complete.
RETURNS AFTER DELIVERY
If you wish to return an item after delivery, please notify us as quickly as possible, along with the reason for your return. We will accept returns up to 14 days after delivery for any reason. Your item will need to be carefully repacked for transit and resale in the original packaging and you will need to send us pre-collection photos for approval once this is done. Once received and passed for inspection back in the warehouse, you will receive a full refund minus any incurred delivery charges.
FAULTY OR DAMAGED GOODS
We always strive to deliver the highest quality of furniture to our customers. However, if you believe that you have received a damaged or faulty product, we ask that you notify us within 48 hours of receiving delivery. Please take 5 clear photographs of the fault and attach them to the order confirmation email address for us to review. You must retain the original packaging for re-packing during transit. Damage to the outer packaging that does not impact the furniture will not be considered a fault.
You are welcome to contact us at any time if you have any further questions about any of the above and we will do our best to assist you.